SmallBizGenius Analysis
Phonesoap, a company specializing in UV sanitizing devices, receives mixed feedback. While some customers praise the product's effectiveness and helpful customer service, many others report issues with product quality, shipping, and unresponsive support.
Category Breakdown
Scores based on analysis of 24 recent reviews
Customer Service
3.0/10Customer service is a major point of contention, with many reviewers reporting slow response times, unhelpful representatives, and a failure to resolve issues effectively. Several customers mentioned waiting weeks for a response or receiving conflicting information from different representatives. For example, one reviewer stated, "They took two weeks to reply to an email and now they have just dropped me."
12 reviews mention thisProduct Quality & Reliability
2.5/10Many reviewers report that their Phonesoap devices broke down within a short period, often within the warranty period. These failures include the unit not powering on or ceasing to function after minimal use. One reviewer described their product as a "Piece of junk. Broke after 9 months."
10 reviews mention thisShipping & Delivery
2.0/10Shipping issues are a recurring theme, with customers reporting delayed deliveries, lost items, and a lack of communication from the company. One reviewer noted, "Ordered a phone back in November, still have not received it."
5 reviews mention thisReturns & Refunds
2.0/10Several reviewers encountered difficulties when attempting to return faulty products or obtain refunds, even when the items were under warranty. Some reviewers were denied refunds and only offered replacements, while others faced high return shipping costs. As one reviewer stated, "They will only replace it with another piece of junk."
4 reviews mention thisInternational Orders
1.5/10International customers have reported issues related to misleading product information, specifically regarding plug types and return policies. Customers in the UK were particularly affected by the lack of clear information about US plugs. One reviewer complained that the "Phonesoap website DOES NOT INFORM UK CITIZENS IT SELLS GOODS ONLY WITH US PLUGS."
3 reviews mention thisWarranty
2.5/10Several reviewers mentioned that Phonesoap did not honor their warranty. One reviewer said that the company website states 3 options for resolving if within 1 yr warranty but won't honor their 3rd refund option.
3 reviews mention thisPros & Cons
What Customers Love
"I got in contact with PhoneSoap and talked to Daphne. First of all, she's probably the nicest human being I've talked to in a month. She was able to answer all my questions and help me through troubleshooting the device."
"Very professional service when it comes to ordering, delivery and presentation."
"They ultimately ended up replacing my unit which is beyond what they were obligated to do since it was just outside of the warranty period."
"Trusting that it does do what it 'says on the box', I'm so far very satisfied."
"Good innovative design."
Common Complaints
"Support so far is horrendous. Absolutely no response to my question with multiple attempts and it's been nearly a week."
"Broke within 1 yr warranty - unit won't power on after minimal use."
"Ordered a phone back in November, still have not received it."
"They will only replace it with another piece of junk."
"Phonesoap website DOES NOT INFORM UK CITIZENS IT SELLS GOODS ONLY WITH US PLUGS. IT MISLED ME."
Common Questions About Phonesoap
Answers derived from customer review patterns
Is Phonesoap legit and trustworthy?
Based on 24 reviews, Phonesoap's legitimacy is questionable due to numerous complaints about product quality, shipping issues, and poor customer service. While some customers have had positive experiences, a significant number report receiving faulty products that break down quickly. Many also express frustration with the company's handling of returns, refunds, and warranty claims. The high volume of negative reviews raises concerns about the reliability of Phonesoap's products and services.
Based on 24 reviewsDoes Phonesoap have good customer service?
Customer service is a major pain point for Phonesoap customers. Many reviewers describe slow response times, unhelpful representatives, and a general lack of support in resolving issues. While a few customers mention positive interactions with specific representatives, the overwhelming sentiment is negative, with many reporting that their emails and calls went unanswered for extended periods. This inconsistent and often inadequate customer service significantly detracts from the overall customer experience.
Based on 12 reviewsIs Phonesoap worth it for small business?
Given the reported issues with product reliability and customer service, Phonesoap may not be a worthwhile investment for small businesses. The risk of receiving faulty products, coupled with the potential for poor customer support, could lead to significant disruptions and dissatisfaction. While the concept of UV sanitization is appealing, the negative reviews suggest that Phonesoap's execution falls short of expectations. Small businesses may want to consider alternative sanitization solutions with more consistent positive feedback.
Based on 24 reviewsWhat is Phonesoap's return policy like?
Phonesoap's return policy appears to be a source of frustration for many customers. Several reviewers report difficulties in obtaining refunds or replacements for faulty products, even when the items are under warranty. Some customers were only offered replacements, while others faced high return shipping costs. The company's handling of returns and refunds seems inconsistent and often unsatisfactory, contributing to the overall negative customer experience.
Based on 4 reviewsWhy are Phonesoap customers complaining about international orders?
International customers, particularly those in the UK, have complained about Phonesoap's lack of clear information regarding plug types. The website does not prominently display that the devices are sold with US plugs, leading to confusion and the need for adapters. Additionally, international customers have reported issues with return shipping costs and the company's policy of treating international sales as final, which is not always clearly communicated on the website.
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